FAQ's

• Save the dates usually go out 6–9 months prior to the day.
• For digital save the dates we need about 2-4 weeks.
• For printed save the dates we need at least 4-6 weeks.

Wedding invitations usually go out 2–3 months prior to the day.

• For digital wedding invitations, we need about 2-4 weeks.
• For wedding websites, we need at least 4-6 weeks.
• For printed invitations, we need 4–8 weeks.

On-day stationery discussions should happen ideally 3-6 months before the wedding or event. This allows us to previously set aside enough time for your special day and ensure we meet all the requirements. This allows us to start the design process and make amendments where needed before production takes place.

Yes of course – samples of various paper types and finishes can be arranged at a cost based on the papers and delivery required.

We require a 50% deposit on all custom stationery. Once the digital designs have been approved and we go into the production phase the remaining balance will be required.

We need to know your vision – what your colours and style are for eg. modern, classic fun etc any kind of reference pictures (whether it’s Google or a Pinterest board/mood board) will help us get an idea of what you have in mind for your big day. It doesn’t necessarily need to be stationery related, although it helps to see what kind of items you like or the fonts or type of layouts you like) but even decor and flowers give us guidance on how to design your stationery.

Ps: It helps a lot to send us your vision for your tablescapes and even pictures of your actual table mock-up when we design your table stationery.

Then we will need the actual info/wording that is required for each item. please send this to us in an editable format like Word or Excel sheet.

Yes, however, this is a specialised service and will only be permitted after viewing the design file and providing you with print and finishing feedback based on the design file. We know what works best for our production team and machinery so we will always provide the best advice in this regard. Any amendments we need to make to your design file will be at an additional set-up fee.

No, we actually do any type of special occasion like birthdays, bridal showers or baby showers, or even corporate events. Check out our events page for more information.

This would depend on what stationery items we have created for you. Our clients usually collect their orders at our studio in Kempton Park, JHB the day prior to the event. We are also able to courier your items.

Only if it is required so please let us know so we can quote accordingly.
usually, the coordinator or decorator at the venue helps to set up the items but should you need us to install larger signage or floor decals for example, please let us know.

The week after the event – if your wedding is on a weekend we usually require the items back by Monday or Tuesday. Please refer to our terms and conditions on hiring items.

For sure! As a graphic design and print studio, we can help you with just about anything. Please contact us to enquire on any custom items.

Shipping is available locally, nationally and internationally at an additional rate. Shipping is worked out based on the weight of your parcel, the size of the box/s and the number of boxes. The cost of shipping will be calculated once we know what your order entails. All online orders have a flat rate shipping of R130.

Once our trusted couriering partners have collected your items. It generally will take two to three business days to reach you (depending on your location) this may take longer for international and outlying areas.

Once you have submitted your order, one of our graphic designers will review your order and send you a digital proof of your item customised according to your specifications.

We are confident that our designs and quality will not only match but also exceed all your expectations. but if there is something that you are not completely satisfied with, please contact us immediately and we will make it our top priority to remedy the situation.
For all online orders – Once you place your order we will start the design process. Should you decide to cancel your order we will not be able to refund your payment.

Please note that once you have approved your digital proof you are responsible for the design and text elements. Flaneur Designs will not be held responsible should the spelling /grammar that has been provided to us is incorrect. You will be liable for the cost of reprinting due to any errors you have approved nor will a refund be issued.

If by chance Flaneur Design makes a design or printing error, please contact us immediately via email and we will make it our top priority to replace your product as fast as possible at no additional cost to you.

Please feel free to email our customer care team at hello@flaneurdesigns.co.za

Please report any damaged or missing items to hello@flaneurdesigns.co.za within 7 days of delivery.